Whether you have a question about your order, need help with a product, or simply want to get in touch — our team is ready and happy to assist. Reach out to us using any of the methods below.

📍 Our Address

United Kingdom

1 King's Ave, London N21 3NA, United Kingdom.

📞 Phone Support

Customer Service

+44 7950 465200



Available Monday – Friday, 8:00 AM to 6:00 PM (GMT)

📧 Email Support

For all general enquiries or order-related questions:

support@jocque.shop

🛠️ Order Support

Need help with an existing order?

Please include your order number in your message or email for quicker assistance.

📦 Returns & Exchanges

If you need to return or exchange a product, please visit our Returns Policy page or contact us directly. We offer a 14-day return window with free return shipping.

🕵️ Track Your Order

Want to check the status of your delivery?

Use our Order Tracking page for real-time updates.

❓ Frequently Asked Questions (FAQs)

Before reaching out, you may find helpful answers on our FAQs Page — including topics like shipping times, return eligibility, and more.

We look forward to assisting you and making your experience with Jocque as seamless and satisfying as possible.

Thank you for choosing us — where comfort meets confidence.