Terms & Condition

Welcome to Jocque!
By accessing or using our website (https://jocque.shop), you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before making a purchase.

1. General Information

Jocque is a luxury online retailer based in the United Kingdom. We specialize in offering high-quality lifestyle, home, and fashion products curated for comfort, elegance, and reliability. By shopping with us, you agree to abide by these Terms and Conditions.

2. Ordering and Payments

  • All prices are listed in GBP (£) and include applicable VAT.

  • Payments are accepted through secure, encrypted third-party payment gateways.

  • Orders are processed within 1–2 business days and dispatched through Royal Mail.

  • Orders placed after 2:00 PM GMT (Monday to Friday) or on public holidays are processed the next business day.

3. Shipping and Delivery

  • We offer Free shipping across England On All order.

  • Orders are delivered via Royal Mail (fully tracked).

  • Estimated delivery time: 4–7 business days (including processing and transit).

  • At this time, we do not offer international shipping.

  • For bespoke delivery requests, please contact us at Support@jocque.shop

4. Returns, Refunds, and Exchanges

  • We offer a 14-day return policy for both defective and non-defective items.

  • Customers must initiate a return within 14 days of delivery.

  • Return shipping is completely free, and a return label is included in every package.

  • Refunds are processed within 10 business days after receiving the returned item.

  • We also offer free exchanges for size, style, or alternate products.

5. Cancellation Policy

  • Orders can be cancelled before dispatch by contacting our support team.

  • Once your order has shipped, it cannot be cancelled.

6. Limitation of Liability

  • Jocque is not responsible for delivery delays caused by Royal Mail or other external factors.

  • We are not liable for damages resulting from the misuse of our products.

  • Customers are responsible for ensuring the accuracy of all shipping and contact information at checkout.

7. Privacy Policy

  • We take your privacy seriously. Your personal information is handled according to our Privacy Policy, which complies with GDPR and other data protection standards.

  • We never sell or rent your data.

  • Information is shared only with trusted third parties (e.g., Royal Mail) to fulfill orders and provide service.

8. Changes to Terms & Conditions

We reserve the right to update or modify these terms at any time. Updates will take effect immediately upon posting on our website. Continued use of the website implies acceptance of any changes.

9. Contact Information

For questions or assistance, please contact us:
📞+44 7950 465200
📧 Support@jocque.shop
📍1 King's Ave, London N21 3NA, United Kingdom

By using our website and placing an order, you confirm that you have read, understood, and agreed to these Terms and Conditions.

Thank you for choosing Jocque – where luxury meets reliability.