At Jacque, we believe that exceptional products deserve exceptional delivery.
Thatās why every step of our shipping process is designed to offer speed, reliability, and white-glove precision ā reflecting the elevated standards of our clientele.
š Shipping Overview
We proudly offerĀ Free shipping across all of England over all orders, with deliveries made via our trusted logistics partner,Ā Royal Mail.
Whether youāre ordering a statement piece for your home or a thoughtful luxury gift, your order will arrive swiftly and securely ā exactly as expected.
- Order Processing Time: 1ā2 business days
- Transit Time: 3ā5 business days
- Estimated Delivery Window: 3ā7 business days total
- Courier Service: Royal Mail (fully tracked)
- Shipping Cost: Free shipping on all order (England only)
- Order Cut-Off Time: 2:00 PM GMT, Monday to Friday
Orders placed after 2:00 PM or on weekends/public holidays will be processed the next business day.
š¦ Order Packaging & Handling
Every order is handled with care and packaged to preserve the integrity of your purchase.
We use discreet, secure packaging materials suitable for high-value items, ensuring both protection and elegance upon arrival.
Tracking information will be emailed to youĀ as soon as your order is dispatched.
š International Shipping
At present, we offer shippingĀ only within England. For bespoke shipping requests outside of this area (e.g., special gifts or premium client orders), please contact our team atĀ Support@jacque.shopĀ to explore custom arrangements.
š¬ Failed Deliveries & Address Accuracy
Please ensure your shipping details are accurate when placing your order. Jacque is not responsible for delays or failed deliveries due to incorrect or incomplete addresses.
In the event of a missed delivery, Royal Mail will leave a notification with re-delivery or collection instructions.
š Returns & Exchanges
Our Return & Refund Policy allows for returns withinĀ 14 days of delivery, withĀ free return shippingĀ andĀ zero restocking fees. Exchanges are also gladly accepted.
Return labels are includedĀ in your original package to streamline the process.
For more details, please visit our Return & Refund Policy.
š¤ White-Glove Client Support
Should you need personalized assistance regarding your shipment ā whether tracking, special timing, or delivery concerns ā our dedicated support team is here to assist:
š§Ā Email:Ā Support@jacque.shop
šĀ Phone: +44 7950 465200
šĀ Address: 1 King's Ave, London N21 3NA, United Kingdom.
At Jacque, delivery is more than just logistics ā itās the final step in a luxury experience we are proud to provide.
Thank you for placing your trust in us.