At Jacque, we believe that exceptional products deserve exceptional delivery.
Thatโs why every step of our shipping process is designed to offer speed, reliability, and white-glove precision โ reflecting the elevated standards of our clientele.
๐ Shipping Overview
We proudly offerย Free shipping across all of England over all orders, with deliveries made via our trusted logistics partner,ย Royal Mail.
Whether youโre ordering a statement piece for your home or a thoughtful luxury gift, your order will arrive swiftly and securely โ exactly as expected.
- Order Processing Time: 1โ2 business days
- Transit Time: 3โ5 business days
- Estimated Delivery Window: 3โ7 business days total
- Courier Service: Royal Mail (fully tracked)
- Shipping Cost: Free shipping on all order (England only)
- Order Cut-Off Time: 2:00 PM GMT, Monday to Friday
Orders placed after 2:00 PM or on weekends/public holidays will be processed the next business day.
๐ฆ Order Packaging & Handling
Every order is handled with care and packaged to preserve the integrity of your purchase.
We use discreet, secure packaging materials suitable for high-value items, ensuring both protection and elegance upon arrival.
Tracking information will be emailed to youย as soon as your order is dispatched.
๐ International Shipping
At present, we offer shippingย only within England. For bespoke shipping requests outside of this area (e.g., special gifts or premium client orders), please contact our team atย Support@jacque.shopย to explore custom arrangements.
๐ฌ Failed Deliveries & Address Accuracy
Please ensure your shipping details are accurate when placing your order. Jacque is not responsible for delays or failed deliveries due to incorrect or incomplete addresses.
In the event of a missed delivery, Royal Mail will leave a notification with re-delivery or collection instructions.
๐ Returns & Exchanges
Our Return & Refund Policy allows for returns withinย 14 days of delivery, withย free return shippingย andย zero restocking fees. Exchanges are also gladly accepted.
Return labels are includedย in your original package to streamline the process.
For more details, please visit our Return & Refund Policy.
๐ค White-Glove Client Support
Should you need personalized assistance regarding your shipment โ whether tracking, special timing, or delivery concerns โ our dedicated support team is here to assist:
๐งย Email:ย Support@jacque.shop
๐ย Phone: +44 7950 465200
๐ย Address: 1 King's Ave, London N21 3NA, United Kingdom.
At Jacque, delivery is more than just logistics โ itโs the final step in a luxury experience we are proud to provide.
Thank you for placing your trust in us.